ENFORCEMENT DECREE OF THE FRAMEWORK ACT ON CONSUMERS

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ENFORCEMENT DECREE OF THE FRAMEWORK ACT ON CONSUMERS — 법갈피

Article 11-7(Revocation of customer-oriented management certification) #

(1) "Where … the business entity receives a measure prescribed by Presidential Decree, such as an order of rectification, from the relevant central administrative agency, in violation of statutes specified by Presidential Act" in Article 20-4(1)3 of the Act means the following cases: <Amended on Dec. 28, 2021>

1. Where an order to take measures for rectification, etc. is issued pursuant to Article 49 of the Act on Door-to-Door Sales, or a disposition to impose a penalty surcharge is made pursuant to Article 51 of that Act, from the Fair Trade Commission, in violation of that Act;

2. Where an order to take corrective measures, etc. is issued pursuant to Article 32 of the Act on the Consumer Protection in Electronic Commerce, or a disposition to impose a penalty surcharge is made pursuant to Article 34 of that Act, from the Fair Trade Commission, in violation of that Act;

3. Where an order to take corrective actions is issued pursuant to Article 39 of the Installment Transactions Act, an order to suspend business, etc. is issued pursuant to Article 40 of that Act, or a disposition to impose a penalty surcharge is made pursuant to Article 42 of that Act, from the Fair Trade Commission, in violation of that Act;

4. Where an order to take corrective measures is issued pursuant to Article 7 of the Act on Fair Labeling and Advertising, or a disposition to impose a penalty surcharge is made pursuant to Article 9 of that Act, from the Fair Trade Commission, in violation of that Act;

5. Where an order to take corrective measures is issued pursuant to Article 42 or 49 of the Monopoly Regulation and Fair Trade Act (limited to any violation of Article 46 of that Act), or where a disposition to impose a penalty surcharge is made pursuant to Article 43 or 50 of that Act (limited to any violation of Article 46 of that Act), from the Fair Trade Commission, in violation of that Act.

(2) "Period determined by Presidential Decree" in Article 20-4(2) of the Act means any of the following periods:

1. Where a business entity's certification is revoked pursuant to Article 20-4(1)1 of the Act: Three years from the date the certification is revoked;

2. Where a business entity's certification is revoked pursuant to Article 20-4(1)3 of the Act: Two years from the date the certification is revoked.

[This Article Added on Apr. 30, 2018]

Article 18-3(Composition and operation of emergency meeting) #

(1) The chairperson of the Policy Committee, who is the Prime Minister, shall be the chairperson of an emergency meeting.

(2) Where the chairperson of the Policy Committee intends to convene an emergency meeting pursuant to Article 25-2(1) of the Act, he or she shall notify the heads of the central administrative agencies deemed related to formulating comprehensive plans, of the date and time, venue, and agenda of the emergency meeting, before the date of the meeting; provided, the foregoing shall not apply where any urgent reason exists.

(3) The heads of central administrative agencies required to attend an emergency meeting pursuant to paragraph (2) shall proactively cooperate in formulating comprehensive plans, including immediate commencement to formulate related plans.

(4) Where comprehensive plans are formulated at an emergency meeting, the heads of central administrative agencies shall immediately formulate detailed plans including the following matters and then shall report detailed plans to the Policy Committee:

1. The types of the relevant goods, etc.;

2. The types and degree of hazards resulting from the relevant goods, etc. to the human body;

3. Where it is necessary to prohibit the manufacture, import, sale or supply of goods pursuant to Article 50 of the Act, matters related thereto;

4. Matters concerning education and publicity on emergency response guidelines, etc. for consumers;

5. If any cooperation from the heads of other administrative agencies is needed, matters related thereto;

6. Other matters necessary to prevent the hazards of goods, etc. and the spread thereof.

(5) The Policy Committee may request supplementation of detailed plans reported by the head of a central administrative agency. If so requested, the head of the relevant central administrative agency shall supplement detailed plans immediately.

(6) The heads of central administrative agencies shall immediately implement detailed plans formulated and report the implementation progress and results thereof to the Policy Committee.

(7) The Policy Committee may inspect the implementation progress of detailed plans necessary to implement comprehensive plans and may publicly announce the results of detailed plans.

(8) Where necessary to formulate comprehensive plans, the chairperson of the Policy Committee may require related business entities, the heads of local governments or of public institutions or their subordinate public officials, executive officers or employees, or related experts to attend an emergency meeting to hear their opinions or to submit necessary data, opinions, etc.

(9) Those who have attended an emergency meeting may be paid allowances and may be reimbursed for travel expenses within budgetary limits; provided, the foregoing shall not apply where a public official attends the meeting in direct connection with his or her duties as a public official.

[This Article Added on Apr. 30, 2018]

Article 23(Registration of consumer organizations) #

(1) "Equipment and manpower prescribed by Presidential Decree" in Article 29(1)3 of the Act means the following:

1. Computer equipment and offices necessary to deal with business affairs specified under Article 28(1) of the Act;

2. At least five full-time employees capable of conducting business affairs specified under Article 28(1) of the Act.

(2) Any of the following consumer organizations may be registered under Article 29(1) of the Act with the Fair Trade Commission, and other consumer organizations, with the City/Do in which their principal offices are located:

1. Council of the nationwide consumer organizations;

2. Consumer organizations with branch offices in at least three Cities/Dos.

(3) A consumer organization which intends to make a registration pursuant to Article 29(1) of the Act shall file a written application of attached Form 1 with the Fair Trade Commission or the relevant Mayor/Do Governor, attaching the following: <Amended on Aug. 11, 2015>

1. Article of association (referring to rules of meeting in cases of an organization which is not a juristic person);

2. Minutes of the general meetings for the relevant and preceding years;

3. Business plans and budgetary bills of revenues and expenditures for the relevant and preceding years, and a balance sheet of settlement of accounts for the preceding year;

4. Current status of equipment and manpower specified under paragraph (1);

5. Current status of branches (only where branches are established);

6. List of members;

7. Documents evidencing the performances of public service activities for at least the preceding one year.

(4) Upon receipt of a written application for registration pursuant to paragraph (3), the Fair Trade Commission or a Mayor/Do Governor shall review its details and determine whether to permit the registration of a consumer organization by no later than 20 days from the date of receipt of the said written application, and shall inform the consumer organization applying for registration of the result and ground of such determination without delay. <Amended on Aug. 11, 2015>

(5) Where the Fair Trade Commission or a Mayor/Do Governor determines the registration of a consumer organization pursuant to paragraph (4), it or he or she shall issue a certificate of registration of attached Form 2 to the consumer organization applying for registration and enter such fact in the register of attached Form 3. <Added on Aug. 11, 2015>

(6) Where any of the following matters changes, a consumer organization registered pursuant to Article 29(1) of the Act shall notify such fact to the Fair Trade Commission or the relevant Mayor/Do Governor by no later than 20 days from the date such change occurs: <Amended on Aug. 11, 2015>

1. Name;

2. Seat of the principal office;

3. Name of the representative;

4. Details of main business affairs.

Article 24(Autonomous dispute mediation) #

(1) In case where no agreement has been reached though a consumer organization registered with the Fair Trade Commission or the City/Do made a recommendation of agreement for a dispute raised between a consumer and a business entity pursuant to the provisions of Article 28(1)5 of the Act, the consumer and the business entity may apply for an autonomous dispute mediation to the council of consumer organizations (referring to the council of consumer organizations registered with the Fair Trade Commission pursuant to Article 23(2)1; hereinafter referred to as the "council of consumer organizations") under Article 31(1) of the Act.

(2) In case where no agreement has been reached though a consumer organization registered with the Fair Trade Commission or the City/Do made a recommendation of agreement for a dispute raised between a consumer and a business entity pursuant to the provisions of Article 28(1)5 of the Act, the consumer organization may apply for an autonomous dispute mediation to the council of consumer organizations on behalf of the consumer under Article 31(1) of the Act.

(3) In case where the council of consumer organizations autonomously performs a dispute mediation pursuant to the provisions of Article 31(1) of the Act, it shall make it sure to keep publicity and neutrality in the formation of a mediation commission (hereinafter referred to as the "autonomous dispute mediation commission"), the preparation of mediation protocol, etc.

(4) The autonomous dispute mediation commission shall be comprised of up to 40 members including 1 chairperson, and matters relating to qualifications for the chairperson and members of the autonomous dispute mediation commission, the organization of the meetings thereof, etc. shall be determined by the council of consumer organizations.

(5) The autonomous dispute mediation commission may, upon receipt of an application for autonomous dispute mediation pursuant to paragraph (1) or (2), ask the parties in dispute or the consumer organization which has filed the application on behalf of the consumer to present relevant data, such as evidencing documents, etc., if necessary for the dispute mediation.

(6) The autonomous dispute mediation commission shall complete the mediation of a dispute within 30 days from the date when the application therefor is received pursuant to paragraph (1) or (2); provided, if it is impossible to complete the mediation of a dispute within the fixed period due to any inevitable cause, it shall inform the parties or their representatives specifying the cause thereof and the term of mediation.

(7) Matters other than those prescribed by this Decree, which are necessary for the operation of the autonomous dispute mediation commission and the mediation procedures, shall be determined by the chairperson after going through a resolution of the autonomous dispute mediation commission.

Article 35(Time limit and procedures for report of information on defects) #

(1) Where a business entity becomes aware of a serious defect in the goods, etc. provided by him or her, he or she shall report the fact of defect to the head of the competent central administrative agency in the form of a document (including electronic documents under subparagraph 1 of Article 2 of the Framework Act on Electronic Documents and Transactions; hereinafter the same shall apply) specifying the following matters within five days from his or her awareness thereof, under Article 47 of the Act; provided, if he or she deems that such defect causes or is likely to cause any imminent danger or injury to the lives, health, or property of consumers, he or she shall forthwith report the fact of defect orally: <Amended on Aug. 31, 2012>

1. Name (including trade name or other title; hereinafter the same shall apply), address, and contact information of the business entity;

2. Names of the goods, etc. and the date of the manufacture or furnishing thereof;

3. Contents of the serious defect and the danger or injury;

4. Time and process that he or she became aware of the serious defect;

5. Personal information of actually damaged consumers, if any.

(2) If a business entity makes a report orally under the proviso, with the exception of the subparagraphs, of paragraph (1), he or she may omit the matters specified in paragraph (1)4 and 5 in the report and where he or she made such report orally, he or she shall make a written report, within 24 hours, under the main clause, with the exception of the subparagraphs, of paragraph (1).

(3) Where a business entity referred to in Article 47(3)1 or 2 of the Act makes a report on the fact of any serious defect in goods, etc. under paragraph (1) before a distributer becomes aware of such defect, the distributer shall not be required to make a report under paragraph (1).

(4) The head of the central administrative agency who received a report under paragraph (1) shall not disclose the fact of report on the defect until whether the defect of the goods, etc. in question exists or not is confirmed.

Article 37(Recommendation of removal or destruction) #

(1) Where the head of a central administrative agency intends to recommend a business entity to remove, destroy, or repair goods, etc., to exchange them for other goods, etc., to refund their costs, to prohibit their manufacture, import, sale or supply, or to take other necessary measures (hereinafter referred to as "corrective recommendation") pursuant to Article 49(1) of the Act, he or she may request the Consumer Safety Center under Article 51(1) of the Act (hereinafter referred to as the "Consumer Safety Center") to submit information on dangers and injuries under Article 52(1) of the Act (hereinafter referred to as "information on dangers and injuries"), if deemed necessary. In this case, the Consumer Safety Center shall comply with such a request unless there is any special reason.

(2) In making the corrective recommendation, the head of a central administrative agency shall do so in the form of a document specifying the following matters:

1. Name of the business entity that is subject to the corrective recommendation;

2. Names of goods, etc. which are subject to the corrective recommendation, and the date of manufacture or supply thereof;

3. Contents of the defect and danger or injury;

4. Contents of the corrective recommendation;

5. Time limit for notifying the acceptance or refusal of the corrective recommendation;

6. The measure plan in case of refusal of the corrective recommendation.

(3) The business entity that has received the corrective recommendation under paragraph (2) shall notify the head of the competent central administrative agency of the acceptance or refusal of the corrective recommendation within seven days in the form of a document specifying the following matters:

1. Name, address, and contact means of the business entity;

2. Names of goods, etc.;

3. Acceptance or refusal of the corrective recommendation;

4. Measure plan in the case of the acceptance of the corrective recommendation;

5. Reason for refusal in the case of the refusal of the corrective recommendation.

(4) If the business entity that has received the corrective recommendation under paragraph (2) fails to comply with such recommendation without good cause, the head of the relevant central administrative agency may make public the following matters in newspapers or broadcasts, etc. in accordance with Article 49(4) of the Act; provided, this shall not apply where the business entity presents objective data on the safety of goods, etc. provided by himself or herself:

1. Name of the business entity;

2. Names of goods, etc. which are subject to the corrective recommendation;

3. Contents of the corrective recommendation, and reasons why the business entity refuses the corrective recommendation;

4. Opinions of the head of the central administrative agency on the reasons why the business entity refuses the corrective recommendation;

5. Other matters relating to the corrective recommendation.

Article 38(Order to correct dangerous goods) #

(1) Where the head of a central administrative agency intends to order a business entity to take any of the following measures (hereinafter referred to as "corrective measures") pursuant to Article 50(1) of the Act, he or she may request the Consumer Safety Center to submit information on dangers and injuries, if deemed necessary. In this case, the Consumer Safety Center shall comply with such a request unless there is any special reason:

1. To remove, destroy, or repair goods, etc., exchange them for other goods, etc., or refund their costs;

2. To prohibit the manufacture, import, sale or supply of goods, etc.;

3. To upgrade facilities related to goods, etc. or take other necessary measures.

(2) When the head of the central administrative agency orders a business entity to take any corrective measures pursuant to Article 50(1) of the Act, he or she shall notify in writing the business entity of the reasons and matters to be fulfilled as obligations, within a reasonable, specified period necessary for fulfillment.

(3) The business entity who has received the order of correction as referred to in paragraph (2) shall submit to the head of the competent central administrative agency a correction plan including the following matters within seven days and take the corrective measures pursuant thereto. In this case, if it is feared that any imminent and clear danger to the safety of consumers may occur, the head of the competent central administrative agency may shorten the period of time for submitting the correction plan:

1. Names of the defective goods, etc. and the date of manufacture or supply thereof;

2. Contents and cause of the defect and danger;

3. Danger likely to occur due to the defective goods, etc. and matters to be attended;

4. Method and period of implementing the corrective measures;

5. Methods for informing consumers or sellers, etc. of the plan for the corrective measures, which are provided for in the following items:

a. Where the addresses of consumers are known: Way of registered mail;

b. Where the addresses of consumers are unknown or it is required to swiftly inform many consumers or sellers, etc. of the plan for the corrective measures: Way of making advertisements in broadcasts or newspapers or of posting notices therefor at large-scale outlets, etc. or the places of selling or providing the goods, etc.

(4) Where the head of the central administrative agency deems that the correction plan submitted pursuant to paragraph (3) is insufficient to prevent any danger or injury which is caused or is likely to be caused to the lives, bodies or property of consumers, he or she may ask the relevant business entity to supplement the correction plan.

(5) Where the business entity that has submitted the correction plan in accordance with paragraph (3) informs consumers of the plan for the correction measures pursuant to subparagraph 5 of that paragraph, the following matters shall be included therein:

1. Matters referred to in paragraph (3)1 through 4;

2. Name, address, and contact information of the relevant business entity.

(6) The business entity that has submitted the correction plan in accordance with paragraph (3) shall forthwith implement the corrective measures pursuant thereto and shall, upon completion of the corrective measures, report the result of corrective measures to the head of the competent central administrative agency in a document specifying the following matters:

1. Contents and results of the corrective measures;

2. A different measure plan for goods, etc. for which the corrective measures have not been taken yet;

3. Measures for the prevention of recurrence of danger or injury.

(7) If the business entity fails to remove and destroy the relevant goods, etc. within the period in which the corrective measures are to be taken pursuant to the correction plan, the head of the competent central administrative agency may have any public official under his or her control remove and destroy them. In this case, the goods, etc. owned or possessed by other person than the business entity may be excluded from the removal and destruction.

(8) Where a public official who belongs to the competent central administrative agency removes and destroys goods, etc. under paragraph (7), he or she shall have the relevant business entity participate in it, and where the business entity fails to comply with it, or the whereabouts of the business entity is not known for a considerable period, he or she shall have one or more relevant public officials other than the public official referred to in paragraph (7) participate in it.

(9) The expenses involved in the removal and destruction under paragraph (7) shall be borne by the business entity; provided, if the business entity is unable to afford the expenses due to his or her bankruptcy, etc., they may be borne by the central administrative agency which takes charge of the removal and destruction of the relevant goods, etc.

(10) Pursuant to Article 50(3) of the Act, the heads of central administrative agencies may publicly announce the following matters through newspapers, broadcasting or an integrated consumer support system referred to in Article 16-2 of the Act: <Added on Apr. 30, 2018>

1. Matters prescribed in paragraph (3)1 through 4;

2. Name, address, and contact information of the relevant business entity.

Article 39(Designation and operation of organs submitting information on dangers and injuries) #

(1) The Fair Trade Commission may designate and operate the following entities as organs submitting information on danger and injuries under Article 52(4) of the Act: <Amended on Feb. 29, 2008; Aug. 11, 2015>

1. Administrative agencies, such as police stations, firefighting stations, public health centers, capable of collecting information on dangers and injuries;

2. Consumer organizations registered under Article 29 of the Act;

3. Hospitals and general hospitals prescribed in Article 3(2)3a and e of the Medical Service Act;

4. Elementary, middle, and high schools referred to in Article 2 of the Elementary and Secondary Education Act in which health rooms are operated;

5. Other institutions or organizations capable of collecting information on dangers and injuries.

(2) Where an entity designated as organ submitting information on dangers and injuries under paragraph (1) acquires information on dangers and injuries in the course of performing its services, it shall submit to the Consumer Safety Center a document stating the following:

1. Name of the organ submitting information on dangers and injuries;

2. Date the dangers and injuries occurred;

3. Personal information of the damaged consumers;

4. Details of the dangers and injuries, and the injured parts;

5. Details of occurrence of the dangers and injuries;

6. Names of goods, etc. related to the dangers and injuries, and the name and contact means of the relevant business entity;

7. Places where the dangers and injuries occurred;

8. Other reference materials, including photographs and goods, necessary to analyze and evaluate information on dangers and injuries.

(3) Where the Consumer Safety Center deems necessary to supplement information on dangers and injuries submitted under paragraph (2), it may request the relevant organ submitting information on dangers and injuries to supplement such information.

(4) Where an organ submitting information on dangers and injuries seeks to alter the information on dangers and injuries submitted by itself, it shall submit to the Consumer Safety Center the details of and reasons for such alteration.

(5) The Consumer Safety Center shall quarterly report information on dangers and injuries provided by organs submitting information on dangers and injuries to the head of the central administrative agency in charge of the relevant goods, etc.; provided, if deemed necessary to take any urgent measures, it shall forthwith make such a report.

(6) Except as provided in this Decree, detailed matters necessary for designating and operating organs submitting information on dangers and injuries, providing information on dangers and injuries, etc., shall be determined and publicly notified by the Fair Trade Commission. <Amended on Feb. 29, 2008>

Article 68(Delegation of authority) #

(1) The heads of central administrative agencies shall delegate their authority on the following matters to the Mayors/Do Governors under Article 83(1) of the Act: <Amended on Jun. 25, 2019>

1. Tests, inspections or investigations under Article 8(2) of the Act;

2. Acceptance of a report on the contents of defects under Article 47(1) of the Act, and a request for test and inspection under paragraph (2) of the same Article and measures following such test and inspection;

3. Recommendation and receipt of notification under Article 49(1) and (2) of the Act and publication under paragraph (4) of the same Article;

4. Orders and measures under Article 50(1) and (2) of the Act;

5. Orders related to inspections, the collection of samples, entry into places, reports, or the submission of related goods, documents, etc. under Article 77(1) and (3) of the Act;

6. Orders for measures and publication under Article 80(1) and (2) of the Act;

7. Hearings under Article 82 of the Act (limited to the cases where it is intended to issue orders, etc. under Article 50 or 80 of the Act);

8. Imposition and collection of administrative fines under Article 86(2) of the Act;

9. Acceptance of a correction plan and a report on the result of voluntary corrective measures under Article 36;

10. Acceptance of a correction plan and a report on the result of corrective measures, and other powers related to orders for correction under Article 38.

(2) The Mayors/Do Governors who have been delegated the authority under paragraph (1) shall submit reports on what they have done with the delegated authority every year to the heads of the relevant central administrative agencies.

(3) The Mayors/Do Governors who have been delegated the authority under paragraph (1) shall without delay report to the heads of the relevant central administrative agencies the result of conducting the business in the following cases:

1. Where they receive a report on the contents of defects from business entities in connection with the business referred to in paragraph (1)2;

2. Where they take measures to remove and destroy goods, etc. or to prohibit the provision of goods, etc. in connection with the business referred to in paragraph (1)4;

3. Where they receive a correction plan or a report on the result of measures taken from business entities in connection with the business referred to in paragraph (1)9 and 10.

ENFORCEMENT DECREE OF THE FRAMEWORK ACT ON CONSUMERS

Article 1(Purpose) #

Article 2(Scope of consumers) #

Article 3(Enactment of municipal ordinances) #

Article 4(Assistance to systematic activities of consumers) #

Article 5(Assistance to local administrative organizations) #

Article 6(Methods of consumer education) #

Article 7(Establishment of consumer damage remedy organs) #

Article 8(Criteria for settlement of consumer disputes) #

Article 9(Application of criteria for settlement of consumer disputes) #

Article 9-2(Outsourcing of operation of integrated consumer support system) #

Article 10(Request for test or inspection) #

Article 11(Institutions to which survey and research can be entrusted) #

Article 11-2(Certification of consumer-oriented management) #

Article 11-3(Use of Certification Label) #

Article 11-4(Reward or support) #

Article 11-5(Expenses for conducting examination for certification) #

Article 11-6(Designation of institutions to certify customer-oriented management) #

Article 11-7(Revocation of customer-oriented management certification) #

Article 12(Establishment and alteration of master plan) #

Article 13(Establishment of implementation plan and appraisal of accomplished results) #

Article 14(Organization of Policy committee) #

Article 15(Duties of chairperson) #

Article 16(Meetings of Policy Committee) #

Article 17(Organization and operation of working committee) #

Article 18(Organization and operation of expert committee) #

Article 18-2(Scope of hazards) #

Article 18-3(Composition and operation of emergency meeting) #

Article 19(Operational regulations of Policy Committee) #

Article 20(Establishment of local consumer Policy Committee) #

Article 21(International cooperation) #

Article 22(Designation of testing and inspection institutions) #

Article 23(Registration of consumer organizations) #

Article 24(Autonomous dispute mediation) #

Article 25(Dispute mediation organizations under other Acts) #

Article 25-2(Scope of subsidy) #

Article 26(Application for approval on establishment of branch office) #

Article 27(Establishment of Committee) #

Article 28(Objects excluded from settlement of complaints and remedy for damage by Korea Consumer Agency) #

Article 29(Entrustment with test and inspection) #

Article 30(Standing directors) #

Article 31(Submission of operational plan) #

Article 32(Report on settlement of accounts) #

Article 33(Fiction as public officials in application of penalty provisions) #

Article 34(Scope of serious defects) #

Article 35(Time limit and procedures for report of information on defects) #

Article 36(Procedures of voluntary corrective measures for goods) #

Article 37(Recommendation of removal or destruction) #

Article 38(Order to correct dangerous goods) #

Article 39(Designation and operation of organs submitting information on dangers and injuries) #

Article 40(Management of collected information on dangers and injuries) #

Article 41(Provision of expenses) #

Article 42(Evaluation for issuance of consumer safety warning) #

Article 43(Claim for remedy for damages) #

Article 44(Extension of settlement period) #

Article 45(Meetings of Mediation Commission) #

Article 45-2(Matters in charge of meetings for dispute mediation) #

Article 46(Separation or combination of dispute mediation procedures) #

Article 47(Composition of members) #

Article 48(Secretariat of Mediation Commission) #

Article 49(Request for test, inspection or investigation) #

Article 50(Composition of expert committees) #

Article 51(Convocation of expert committees) #

Article 52(Operational regulations of Mediation Commission) #

Article 53(Request for presentation of data) #

Article 54(Recommendation of agreement by chairperson of Mediation Commission) #

Article 55(Expression of intention on acceptance or refusal) #

Article 56(Objects of application for collective dispute mediation) #

Article 57(Application for collective dispute mediation) #

Article 58(Commencement of procedures for collective dispute mediation) #

Article 59(Application for intervention in procedures for collective dispute mediation) #

Article 60(Compensation plan for persons other than parties) #

Article 61(Proceeding with procedures for collective dispute mediation) #

Article 62(Operational regulations on collective dispute mediation) #

Article 62-2(Notification of request for mediation of disputes) #

Article 63(Scope of economic organizations eligible to institute class action) #

Article 64(Inspections, collection of samples, and submission of materials) #

Article 65(Consumer organization's request for provision of data and information) #

Article 66(Matters subject to Council's consultation and coordination) #

Article 67(Composition and operation of Council) #