Article 21(Duty to provide reasonable accommodations in information and communications and communication) #
(1) Actors set forth in subparagraphs 4,6,7, the latter part of 8a, item b of the same subparagraph, 11,19, and 20 of Article 3, actors involved in the provisions of subparagraphs 13 and 15 through 17 of the same Article, employers under Article 10(1), and persons related to labor unions under paragraph (2) of the same Article (including institutions to which such actors belong: hereafter in this Article referred to as "actors, etc.") shall provide necessary means, such as Korean sign language and writing, to ensure that persons with disabilities may access and use electronic and non-electronic information produced and distributed by such entities, etc. on an equal basis with persons without disabilities. In such cases, no natural person referred to in the latter part of subparagraph 8a and item b of the same subparagraph of Article 3 shall not be included in the category of entities, etc. <Amended on Feb. 3, 2016; Sep. 19, 2017>
(2) When providing information or services through information and communications networks, an actor, etc. shall provide reasonable accommodations necessary to ensure that persons with disabilities may access and use wired and wireless information and communications, such as application software installed on mobile communication devices (referring to terminal devices necessary for the use of facilities-based telecommunications services using radio frequencies allocated under the Radio Waves Act), on an equal basis with persons without disabilities, as prescribed by Presidential Decree. <Added on Jul. 27, 2021>
(3) Public institutions, etc. shall provide necessary support to ensure the participation and communication of persons with disabilities in any event they host or organize, such as Korean sign language interpreters, text or vocal interpreters, and hearing aids. <Amended on Feb. 3, 2016; Jul. 27, 2021>
(4) Broadcasting business entities as defined in subparagraph 3 of Article 2 of the Broadcasting Act and Internet multimedia broadcast business entities as defined in subparagraph 5 of Article 2 of the Internet Multimedia Broadcasting Business Act shall provide accessibility services for persons with disabilities, including closed captions, Korean sign language interpretation, and audio descriptions, to ensure that persons with disabilities may access and use broadcasts or services on an equal basis with persons without disabilities. <Amended on May 11, 2010; Feb. 3, 2016; Jul. 27, 2021>
(5) Facilities-based telecommunications business entities under the Telecommunications Business Act (only applicable to telephone service providers) shall secure and provide relay services using telecommunications facilities (including video call services, text services, and other relay services determined and publicly notified by the Minister of Science and ICT) to ensure that persons with disabilities may access and use such services on an equal basis with persons without disabilities. <Amended on May 11, 2010; Mar. 23, 2013; Jul. 26, 2017; Jul. 27, 2021>
(6) The following business entities shall endeavor to provide publications (including electronic publications; hereafter in this paragraph the same shall apply) or audiovisual materials in a manner that enables persons with disabilities to access and use such publications and videos on an equal basis with persons without disabilities; provided, the National Library under Article 19 of the Libraries Act shall provide newly produced and distributed library materials in braille, with print accessibility barcodes, in audio formats, or in enlarged text formats: <Added on May 11, 2010; Jan. 28, 2014; Dec. 19, 2017; Jul. 27, 2021; Dec. 7, 2021>
1. Business entities that regularly issue publications;
2. Producers and distributors of audiovisual content, such as films and videos.
(7) Necessary matters for the phased scope of actors, etc. and the necessary means to be provided under paragraph (1); the phased scope of actors, etc. and the details of reasonable accommodations under paragraph (2); the details and scope of necessary support to be provided under paragraph (3) and its implementation; the phase scope of business entities under paragraph (4), the specific accessibility services to be provided, and matters necessary for implementation; and the phased scope of business entities and details of the services to be provided under paragraph (5) shall be prescribed by Presidential Decree. <Added on May 11, 2010; Aug. 13, 2013; Jul. 27, 2021>
[Title Amended on May 11, 2010]