FRAMEWORK ACT ON CONSUMERS

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FRAMEWORK ACT ON CONSUMERS — 법갈피

Article 16-2(Establishment and operation of comprehensive consumer support system) #

(1) The Fair Trade Commission shall establish and operate a comprehensive consumer support system (hereinafter referred to as "comprehensive support system") to provide consumers with information necessary for choice of goods, etc., prevention of damages or remedy therefor and an integrated window through which consumers apply for remedy for damages according to this Act or other statutes (including dispute mediation; hereinafter the same shall apply).

(2) The Fair Trade Commission shall provide consumers with the following through the comprehensive support system. In such cases, the Fair Trade Commission shall cooperate with the head of a central administrative agency, head of a local government and head of a relevant institution or organization (hereinafter referred to as "head of a central administrative agency, etc.") in charge of the concerned matters:

1. Provision of information related to choice by consumers, prevention of damages or remedy therefor such as distribution track record, defect, cases of damages, quality certification, etc. of goods, etc.;

2. Support for remedy for consumers’ damages such as information on an institution of remedy for consumers’ damages or procedures therefor, an integrated window of application for remedy for damages, and information on the results of processing of applications for remedy for damages;

3. Other affairs necessary for consumers’ choice of goods, etc., prevention of damages or remedy therefor, as prescribed by Presidential Decree.

(3) The Fair Trade Commission may request the head of a central administrative agency, etc. to provide data or information in the following if necessary for establishment and operation of the comprehensive support system and hold and use such data or information within the scope of purposes for which it is provided:

1. Business start date, date of temporary business closure and date of permanent business of a business entity which manufacture, import, sell or provide any goods, etc. causing damages to consumers, as taxation information pursuant to Article 81-13 of the Framework Act on National Taxes;

2. Other data or information necessary for establishment and operation of the comprehensive support system, as prescribed by Presidential Decree.

(4) The head of a central administrative agency, etc. requested to provide data or information pursuant to paragraph (3) shall comply with such request unless there is a compelling reason not to do so.

(5) The head of a central administrative agency, etc. may use the comprehensive support system in consultation with the Fair Trade Commission.

(6) Where a business entity or trade association has registered information related to goods, etc. in the comprehensive support system, the Fair Trade Commission may grant a mark indicating the fact of registration (hereinafter referred to as "registration mark").

(7) The Fair Trade Commission may delegate part or all of the operation of the comprehensive support system to an institution or organization designated by the Fair Trade Commission as a corporation which meet the standards prescribed by Presidential Decree.

(8) Except as provided in paragraphs (1) through (7), matters necessary for establishment and operation of the comprehensive support system, granting of a registration mark, etc. shall be determined and publicly notified by the Fair Trade Commission.

[This Article Added on Mar. 13, 2018]

Article 24(Composition of Policy Committee) #

(1) The Policy Committee shall be composed of 25 or fewer members, including two chairpersons. <Amended on Oct. 31, 2017>

(2) The chairpersons shall be the Prime Minister and one person commissioned by the President from among those having extensive knowledge and experience pertaining to consumer issues. <Amended on Feb. 29, 2008; Oct. 31, 2017>

(3) The members shall consist of the heads of the central administrative agencies concerned, the President of the Korea Consumer Agency provided for in Article 38 (hereinafter referred to as the "President"), and the persons commissioned by the Prime Minister from among those falling under any one of the following subparagraphs: <Amended on Feb. 29, 2008; Oct. 31, 2017>

1. Persons of extensive knowledge and experience pertaining to consumer issues;

2. Representatives of consumers and the economic circles recommended by consumer organizations registered pursuant to Article 29 (herein after referred to as the "registered consumer organizations") and by economic organizations prescribed by Presidential Decree.

(4) The terms of commissioned chairpersons as referred to in paragraph (2) and the commissioned members as referred to in paragraph (3) shall be three years, respectively.

(5) The Policy Committee shall have one secretary member for efficient operation and support, and the chairperson of the Fair Trade Commission shall serve as secretary member. <Amended on Oct. 31, 2017>

(6) The Prime Minister may dismiss from office of a commissioned member referred to in any subparagraph of paragraph (3), where such member falls under any of the following: <Added on Oct. 31, 2017>

1. Where he or she becomes unable to perform his or her duties due to mental or physical disorder;

2. Where any misconduct is found in relation to his or her duties as a member;

3. Where he is deemed not suitable as a member due to his or her neglect of duties, injury to dignity, or other grounds;

4. Where he or she voluntarily declares that it is impractical to perform his or her duties as a member.

(7) A secretariat shall be established to handle administrative affairs of the Policy Committee, and the organization, composition, operation, etc. of the secretariat shall be prescribed by Presidential Decree. <Added on Oct. 31, 2017>

[Title Amended on Oct. 31, 2017]

Article 25(Functions of Policy Committee) #

(1) The Policy Committee shall deliberate and resolve the following: <Amended on Mar. 29, 2016; Oct. 31, 2017>

1. Formulation and evaluation of the master plan and the comprehensive implementation plan, and the publication of results of such evaluation;

2. Matters concerning the comprehensive implementation and coordination of consumer policies;

3. Matters concerning matters necessary for protecting consumers and securing safety;

4. Matters concerning the evaluation, institutional improvement, recommendation, etc. of consumer policies;

5. Other Matters referred for discussion by a chairperson to promote consumer’s rights and interests and improve consumption life.

(2) The Policy Committee may recommend the head of a central administrative agency and the head of a local government to take necessary measures, such as legislative improvements with respect to any statutes or regulations, public notices, established rules, municipal ordinances, etc., evaluated by the Policy Committee as restricting or likely to restrict fundamental rights of consumers. <Added on Mar. 29, 2016>

(3) The Policy Committee shall provide the head of a central administrative agency and the head of a local government with an opportunity to pre-submit their opinions before it recommends necessary measures, such as legislative improvements referred to in paragraph (2). <Added on Mar. 29, 2016>

(4) The head of a central administrative agency and the head of a local government shall formulate a plan for implementing necessary measures and notify the Policy Committee of such plan no later than three months from the date they receive a recommendation referred to in paragraph (2). <Added on Mar. 29, 2016>

(5) The Policy Committee may review a plan for implementation notified pursuant to paragraph (4) and make public the result of such review. <Added on Mar. 29, 2016>

(6) The Policy Committee may establish working committees and expert committees by field to efficiently perform its business affairs.

(7) Except as otherwise provided for in this Act, necessary matters concerning the organization and operation of the Policy Committee, working committees, and expert committees shall be prescribed by Presidential Decree.

Article 25-2(Emergency response) #

(1) The chairperson may convene an emergency meeting in cases deemed to fall under any of the following subparagraphs:

1. Where any danger or injury prescribed by Presidential Decree occurs or is likely to occur to the lives or bodies of customers due to the goods. etc. supplied by any business entity;

2. Where it is necessary for two or more central administrative agencies to devise comprehensive countermeasures for preventing the occurrence or proliferation of the danger or injury under subparagraph 1.

(2) An emergency meeting shall be composed of the chairperson, a secretary member, and the heads of central administrative agencies who are deemed by the chairperson to be related to the formulation of comprehensive countermeasures.

(3) An emergency meeting may devise comprehensive countermeasures to prevent the occurrence and proliferation of any danger or injury under paragraph (1).

(4) The heads of central administrative agencies shall immediately formulate a detailed plan necessary for the comprehensive countermeasures devised pursuant to paragraph (3), and report the status and result of implementation of such relevant detailed plan.

(5) Where any danger or injury deemed to fall under the requirements referred to in paragraph (1) is reported or notified to the head of a central administrative agencies or the head of a local government, or where the head of a central administrative agencies or the head of a local government becomes aware of such danger or injury, he or she shall immediately inform the Policy Committee of the relevant content.

(6) The Policy Committee may, if necessary to devise comprehensive countermeasures under paragraph (3), request the head of a central administrative agency or its affiliated agency, or a public institution under Article 4 of the Act on the Management of Public Institutions to submit materials or investigate, analyze and inspect the causes of occurrence of any damage, the scope thereof, etc.

(7) Except as provided in paragraphs (1) through (6), matters necessary for operating an emergency meeting, checking up the implementation of formulated countermeasures by the heads of central administrative agencies, and publishing the results of such checkups shall be prescribed by Presidential Decree.

[This Article Added on Oct. 31, 2017]

Article 28(Activities of consumer organizations) #

(1) Consumer organizations shall carry out the following activities:

1. Recommendation to the State and local governments on a policy for rights and interests of consumers;

2. Tests and inspection on size, quality, safety, and environment-friendliness of goods, etc., and survey and analysis on the transaction terms or methods including prices, etc.;

3. Investigation and study on consumer issues;

4. Consumer education;

5. Consultation and furnishing of information for the settlement of consumers' complaints and damages, and the recommendation of agreement between the parties concerned.

(2) The consumer organizations may publish the results of the survey, analysis, etc. pursuant to paragraph (1)2; provided, where the matters to be published are subject to a test and inspection on the quality, performance, ingredients, etc. of goods, etc., which require technical manpower and equipment, such matters shall be published after the test and inspection by a testing and inspecting institution as prescribed by Presidential Decree.

(3) Where a business entity or trade association refuses, interferes with or evades the request to provide data and information under Article 78, or provides false data and information without any justifiable cause, a consumer organization may publish the name (including trade name or other title) of the business entity or trade association, the fact that it was refused, causes for such refusal, etc. in general daily newspapers under the Act on the Promotion of Newspaper. <Amended on Jul. 31, 2009>

(4) No consumer organization shall use information which it has learned in the course of its service, for any purpose other than that to promote the rights and interests of consumers.

(5) Where a consumer organization causes damage to a business entity or trade association by using data and information provided from the business entity or trade association for any purpose other than that for promotion of consumers' rights and interests, it shall hold itself responsible for compensating such damage.

Article 35(Activities) #

(1) The Korea Consumer Agency shall carry out the following activities: <Amended on May 19, 2020; Dec. 29, 2020>

1. Study and recommendation on the systems and policies relating to the rights and interests of consumers;

2. Tests and inspection on size, quality, safety, and environment-friendliness of goods, etc., and survey and analysis on the transaction terms or methods including prices, etc., if necessary to promote the rights and interests of consumers;

3. Collection and furnishing of information on, and international cooperation in, promotion of consumers' rights and interests, their safety and the improvement of their lives as consumers;

4. Education, public relations and broadcasting business related to the promotion of consumers' rights and interests, their safety and the development of their ability;

5. Settlement of complaints and remedy for damages of consumers;

6. Comprehensive research and study for the promotion of consumers' rights and interests and the rationalization of their lives as consumers;

7. Survey, etc. requested by the State or local governments for the pro motion of consumers' rights and interests;

8. Management of implementation of a consent decree, entrusted by the Fair Trade Commission pursuant to Article 90(7) of the Monopoly Regulation and Fair Trade Act;

9. Other activities relating to the promotion of the rights, interests and safety of consumers.

(2) The following matters shall be excluded from objects to be settled by the Korea Consumer Agency in carrying out activities as referred to in paragraph (1)5:

1. Remedy for damages caused by goods, etc. supplied by the State or local governments; provided, this shall not apply with respect to the goods, etc. prescribed by Presidential Decree;

2. Other remedy for damages applied for to a dispute mediation organization which is established pursuant to the provisions of other statutes, whose business area demands specialization, as prescribed by Presidential Decree.

(3) The Korea Consumer Agency shall publish the information necessary to promote consumers' rights and interests, prevent the spread of consumer damages, improve the quality of goods, etc., and improve their daily lives as consumers, which it has learned in the course of its service; provided, this shall not apply where it is deemed necessary to protect the trade secret of a business entity or trade association or it is deemed necessary for the public interest.

(4) Where deemed urgent and likely to cause damage to many consumers, the President may collect the minimum samples from a business entity in carrying out activities as referred to in subparagraphs 2 and 5 of paragraph (1). In such cases, the business entity shall comply with it unless there is good cause. <Added on Dec. 31, 2018>

(5) Where samples are collected pursuant to the former part of paragraph (4), the President shall notify the fact and results of the collection of samples to the Chairperson of the Fair Trade Commission and the head of a relevant central administrative agency unless there is a compelling reason not to do so. <Added on Dec. 31, 2018>

Article 47(Duty to report information on defects) #

(1) In any of the following cases, business entities shall report (including electronic report; hereinafter the same shall apply) the defects of goods, etc. manufactured, imported, sold or supplied by themselves to the head of the competent central administrative agency; provided, this shall not apply to cases falling under subparagraph 2 where the business entities remove, destroy, or repair such goods, etc., exchange them for other goods, etc., refund their costs, prohibit their manufacture, import, sale or supply, and take other necessary measures (hereinafter referred to as "removal, destruction, etc.") pursuant to Article 48: <Amended on Oct. 31, 2017>

1. Where the business entities discover the fact that the goods, etc. manufactured, imported, sold or supplied by themselves have serious defects in their manufacture, design, or indication, etc., which cause or are likely to cause any danger or injury to the lives, bodies, or properties of customers;

2. Where the business entities take any of the following measures because the same goods, etc. as those manufactured, imported, sold or supplied by themselves have been found to have any defects in any foreign country or where the business entities discover the fact that other business entity of any foreign country has taken the relevant measure:

a. Removal, destruction, etc. conducted by the business entities, after having received a recommendation or order of removal, destruction, etc. from the foreign country;

b. Removal, destruction, etc. voluntarily conducted by the business entities.

(2) The head of a central administrative agency, who has received the report pursuant to paragraph (1), shall request the testing and inspection institution under Article 17, the Korea Consumer Agency, etc. to test and inspect the goods, etc. with respect to the contents of the defects reported by the business entity, and if the goods, etc. in question fall under any cause described in Article 49 or 50 as a result of such test and inspection, shall take necessary measures against the business entity pursuant to the relevant Article.

(3) The business entities liable to report the contents of defects under paragraph (1) shall be as follows:

1. A person who manufactures, imports or supplies goods, etc.;

2. A person who attaches his or her name, trade name, or other identification mark, etc. to goods to indicate himself or herself as their manufacturer;

3. A person who establishes and operates such a superstore as prescribed by Presidential Decree among superstores under subparagraph 3 of Article 2 of the Distribution Industry Development Act;

4. A person who manufactures, imports, sells or supplies the goods, etc. that cause or might cause any danger or injury to consumers' lives, bodies or property, as prescribed by Presidential Decree.

(4) Necessary matters for the scope of serious defects to be reported by business entities under paragraph (1) and for the time limit, procedures, etc. of the report shall be prescribed by Presidential Decree.

Article 52(Collection and handling of information on dangers and injuries) #

(1) The Consumer Safety Center may collect information on goods, etc. that cause or might cause any danger or injury to consumers' lives, bodies or property (hereinafter referred to as the "information on dangers or injuries").

(2) The executive director shall analyze the information on dangers or injuries collected pursuant to paragraph (1) and report to the president on the results thereof, and the president may take the measures provided for in the following subparagraphs if necessary in consequence of the analysis of information:

1. Issuance of a consumer safety warning to prevent any danger or injury and accident;

2. Publication of the matters relating to the safety of goods, etc.;

3. Recommendation of correction for business entities who supply any dangerous goods, etc.;

4. Proposal of corrective measures and systematic improvement to the State and local governments;

5. Other measures necessary to secure the safety of consumers, as prescribed by Presidential Decree.

(3) The president may request a business entity who receives recommendation of correction pursuant to paragraph (2)3 to submit the results, etc. of implementation, including the following matters. In such cases, the business entity shall comply with such request unless there is a compelling reason not to do so: <Added on Mar. 13, 2018>

1. Details and records of implementation according to the recommendation of correction;

2. Plan to take measures against goods, etc. on which the recommendation of correction has not been implemented;

3. Measures to prevent recurrence of dangers and injuries.

(4) Where dangers and injuries occur or are likely to occur due to goods, etc. and a business entity fails to implement recommendation for correction pursuant to paragraph (2)3, the president may propose the Fair Trade Commission to request for correction pursuant to Article 46(1). <Added on Mar. 13, 2018>

(5) A person who is engaged in collecting and handling information on dangers or injuries pursuant to paragraphs (1) and (2) shall not divulge the name of business entity, the product concerned, the extent of damage, and the details of the case involved until the danger of the goods, etc. is identified and made public. <Amended on Mar. 13, 2018>

(6) The Fair Trade Commission may, if necessary to assist the Consumer Safety Center in efficiently gathering information on dangers or injuries, designate and operate administrative agencies, hospitals, schools, consumer organizations, etc. as organs submitting information on dangers and injuries. <Amended on Feb. 29, 2008; Mar. 13, 2018>

(7) Necessary matters concerning the collection, handling, etc. of information on dangers or injuries pursuant to paragraphs (1) and (2) shall be prescribed by Presidential Decree. <Amended on Mar. 13, 2018>

Article 61(Composition of Mediation Commission) #

(1) The Mediation Commission shall be composed of 150 or less members, including a chairperson, of whom five members including the chairperson shall work full-time, and the others, part-time. <Amended on Oct. 31, 2017>

(2) Members shall be appointed or commissioned by the Chairperson of the Fair Trade Commission upon the recommendation of the President, under the conditions as prescribed by Presidential Decree, from among the below enumerated persons:

1. Those who are or were in a position equivalent to or higher than associate professor in a college, university or authorized research institution, and have majored in a field related to consumers' rights and interests;

2. Those who are or were in a position of public official of Grade IV or higher or the equivalent position in a public institution, and have experience of practice in any business relating to consumers' rights and interests;

3. Those who are qualified as judge, public prosecutor or attorney-at-law;

4. Those who are or were in a position of executive officer at a consumer organization;

5. Those who are or were in a position of executive officer at a business entity or trade association;

6. Other those who have extensive learning and experience in any business relating to consumers' rights and interests.

(3) The chairperson shall be appointed by the Chairperson of the Fair Trade Commission from among full-time members.

(4) When the chairperson is unable to perform his or her duties for any unavoidable reason, a full-time member who is not the chairperson shall act on behalf of the chairperson, and when such full-time member is unable to perform his or her duties on behalf of the chairperson for any unavoidable reason, a member designated by the Chairperson of the Fair Trade Commission shall act on behalf of the chairperson.

(5) The terms of office of members shall be three years, and they may be renewable.

(6) In order to carry out efficiently activities of the Mediation Commission, the expert committees classified by field of activities may be established in the Mediation Commission.

(7) Matters necessary for composition and operation of expert committees as referred to in paragraph (6) shall be prescribed by Presidential Decree.

Article 68(Special cases of dispute mediation) #

(1) Notwithstanding Article 65(1), with respect to any cases of causing damage to many consumers in the same or similar type, as prescribed by Presidential Decree, the State, a local government, the Korea Consumer Agency, a consumer organization, consumers, or business entities may make a request or file an application to the Mediation Commission to mediate the disputes collectively (hereinafter referred to as "collective dispute mediation"). <Amended on Mar. 29, 2016>

(2) Upon receipt of a request or application for collective dispute mediation under paragraph (1), except for cases falling under any of the following subparagraphs, the Mediation Commission shall commence procedures for collective dispute mediation under paragraphs (4) through (7) by its resolution within 60 days from the date of request or application therefor. In such cases, the Mediation Commission shall publicly announce the commencement of the procedures for the period prescribed by Presidential Decree: <Amended on May 19, 2011; Jun. 12, 2018>

1. Cases which fail to satisfy the requirements under paragraph (1);

2. Cases with existing decisions on collective dispute mediation, which are deemed unnecessary to repeatedly commence the procedure therefor;

3. Cases where it is found that the contents of applications are evidently groundless.

(3) Notwithstanding paragraph (2), in any of the following cases, the Mediation Commission may withhold a decision on commencement of procedures for collective dispute mediation within the period for decision on commencement of procedures therefor pursuant to paragraph (2) by its resolution. In such cases, the Mediation Commission shall inform the person who has made a request or application therefor specifying the reasons therefor and the period withheld shall not exceed 60 days from the date when the period for decision on commencement of procedures therefor pursuant to paragraph (2) has passed:<Amended on Jun. 12, 2018>

1. Cases where testing, inspection or investigation is required to inquire into the causes of damages;

2. Cases where the representative party under Article 68-2 has applied for withholding of a decision on commencement of procedures therefor to inquire into the causes of damages.

(4) The Mediation Commission may receive an application from a consumer or business entity, other than the parties to collective dispute mediation, to be additionally included in such parties. <Amended on Jun. 12, 2018>

(5) If a business entity accepts the terms of collective dispute mediation presented by the Mediation Commission, the Mediation Commission may recommend him or her to prepare a compensation plan for consumers who are not parties to the collective dispute mediation but suffered damage and to submit it to the Mediation Commission.

(6) Notwithstanding Article 65(5), if some of the consumers who are parties to collective dispute mediation file a lawsuit with a court, the Mediation Commission shall not discontinue its procedures, but shall exclude such consumers from the relevant procedures.

(7) Notwithstanding Article 66(1), the collective dispute mediation shall be finalized within 30 days from the day following the end of public announcement referred to in paragraph (2); provided, if the dispute mediation cannot be finalized within the competent period due to any justifiable reason, the period may be extended only on two occasions, by up to 30 days, respectively. In such cases, the Mediation Commission shall provide details of the grounds and period and notify the party and its agent thereof. <Amended on May 19, 2011; Oct. 31, 2017>

(8) Necessary matters concerning procedures, etc. for collective dispute mediation shall be prescribed by Presidential Decree.

Article 77(Inspection and submission of materials) #

(1) The head of a central administrative agency may have any public official under the authority of the agency conduct an inspection on the goods, facilities, manufacturing process and other things, collect the minimum necessary samples of a business entity, or order the business entity to make a report on his or her business or to submit the goods, documents, etc. concerned, on such terms and conditions, as prescribed by Presidential Decree, in case of any of the following subparagraphs: <Amended on Dec. 31, 2018>

1. Where it is necessary to test, inspect or investigate whether or not business entities observe the criteria determined by the State pursuant to Article 8(2);

2. Where it is necessary to provide consumers with information pursuant to Article 13;

3. Where it is necessary to handle consumers' complaints and damages pursuant to Article 16(1);

4. Where it is necessary to confirm whether the business entity has violated this Act.

(2) Collection of samples pursuant to paragraph (1) may be conducted free of charge. <Added on Dec. 31, 2018>

(3) When there is any good cause to have doubt about the safety of goods, etc., as prescribed by Presidential Decree, the head of a central administrative agency may have any public official under the authority of the agency enter the places of business and manufacture, warehouses and other storing places, offices, and other similar places of the enterpriser concerned to conduct an inspection, etc. pursuant to paragraph (1). <Amended on Dec. 31, 2018>

(4) Any public official who conducts the inspection, etc. under paragraph (1) or (2) shall carry with himself or herself a certificate indicating his or her competence, and present it to the persons concerned. <Amended on Dec. 31, 2018>

(5) Any public official who is engaged in the duties as prescribed by this Act shall not use the particulars which he or she has learned through the inspection, submitted goods or documents, etc. as referred to in paragraph (1) or (2), for any purpose other than that for enforcement of this Act. <Amended on Dec. 31, 2018>

(6) The head of a central administrative agency may, if necessary to take policy measures for the promotion of consumers' rights and interests under his or her jurisdiction, request the president to furnish information necessary for the protection of consumers' rights and interests such as the state of damage and the results of investigation into actual conditions of consumers. <Amended on Dec. 31, 2018>

[Title Amended on Dec. 31, 2018]

FRAMEWORK ACT ON CONSUMERS

Article 1(Purpose) #

Article 2(Definitions) #

Article 3(Relationship to other statutes) #

Article 4(Fundamental rights of consumers) #

Article 5(Responsibilities of consumers) #

Article 6(Responsibilities of the State and local governments) #

Article 7(Assistance to local administrative organizations) #

Article 8(Prevention of danger or injury) #

Article 9(Propriety of weighing and standards) #

Article 10(Labeling standards) #

Article 11(Criteria for advertisement) #

Article 12(Propriety of transaction) #

Article 13(Provision of information to consumers) #

Article 14(Improvement of consumer ability) #

Article 15(Protection of personal information) #

Article 16(Settlement of consumer disputes) #

Article 16-2(Establishment and operation of comprehensive consumer support system) #

Article 17(Establishment of testing and inspection facilities) #

Article 18(Cooperation in policies for promotion of consumers' rights and interests) #

Article 19(Responsibilities of business entity) #

Article 20(Observance of criteria for promotion of consumers' rights and interests) #

Article 20-2(Certification of consumer-oriented management) #

Article 20-3(Designation of certification institutions for consumer-oriented management) #

Article 20-4(Revocation of consumer-oriented management certification) #

Article 21(Establishment of master plan) #

Article 22(Formulation of implementation plans) #

Article 23(Establishment of Consumer Policy Committee) #

Article 24(Composition of Policy Committee) #

Article 25(Functions of Policy Committee) #

Article 25-2(Emergency response) #

Article 26(Hearing of opinion) #

Article 27(International cooperation) #

Article 28(Activities of consumer organizations) #

Article 29(Registration of consumer organizations) #

Article 30(Revocation of registration) #

Article 31(Autonomous dispute mediation) #

Article 32(Subsidies) #

Article 33(Establishment) #

Article 34(Article of association) #

Article 35(Activities) #

Article 36(Request for test and inspection) #

Article 37(Prohibition of use of similar name) #

Article 38(Executive officers and their terms of office) #

Article 39(Duties of executive officers) #

Article 40(Board of directors) #

Article 41(Source of revenue) #

Article 42(Supervision) #

Article 43(Legal fiction as public officials in application of penalty provisions) #

Article 44(Application mutatis mutandis) #

Article 45(Protection of vulnerable population) #

Article 46(Request for correction) #

Article 47(Duty to report information on defects) #

Article 48(Voluntary removal of goods) #

Article 49(Recommendation of removal, and destruction) #

Article 50(Order of removal and destruction) #

Article 51(Establishment of Consumer Safety Center) #

Article 52(Collection and handling of information on dangers and injuries) #

Article 53(Establishment and operation of consumer consulting organization) #

Article 54(Encouragement of establishment of consumer consulting organization) #

Article 55(Application for remedy for damages) #

Article 56(Notification of illegal facts) #

Article 57(Recommendation of agreement) #

Article 58(Period of settlement) #

Article 59(Discontinuation of procedure for remedy for damages) #

Article 60(Establishment of Consumer Dispute Mediation Commission) #

Article 61(Composition of Mediation Commission) #

Article 62(Guarantee of members' status) #

Article 63(Meetings of Mediation Commission) #

Article 63-2(Details in charge of meetings for dispute mediation and department for mediation) #

Article 64(Exclusion of, challenge to, and recusal of members) #

Article 65(Mediation of disputes) #

Article 66(Term of dispute mediation) #

Article 67(Effect of dispute mediation) #

Article 68(Special cases of dispute mediation) #

Article 68-2(Appointment of representative party) #

Article 68-3(Interruption of prescription) #

Article 68-4(Relationship to lawsuit) #

Article 69(Applying mutatis mutandis judicial conciliation of Civil Disputes Act) #

Article 70(Subject matter of class action) #